Reflections of Digitalization on the Turkish Banking Sector

Just as the effectiveness of the noticeable changes and innovative activities, experienced in the technology, communication, and social relationships in the recent years, affects all sectors, these are also experienced naturally and concretely in banking sector. Together with that banking sector keeps in step with and becomes modern, that it increase service speed and introduces to its customer to its customers is important. The formation of many advantages in terms of cost accelerates this process. Together with this rapid change experienced in every area, in order to meet the expectations of the customers, whose educational levels and awareness, it is necessary for banking sector to also increase its competitive ability. For increasing competitive ability of the sector, that employees keep in step with technological order, utilize new educational system will enable banks to increase their completive abilities and customer satisfaction. The aim of the study is to identify how digitalization in banking affects the numbers of transaction, employee and branch, bringing advantages of digital banking, In the study, scrutinizing the subject of digital banking, the advantages of digital banking were discussed. Also reporting the importance of the numbers of transaction, the necessity of the numbers of employees, and effectiveness of the numbers of branch in digitalization, the relevant literature review was given place in the study